Technical Support is available during our regular business hours for those of our clients who are currently on our Maintenance Plan. Our regular business hours are Monday - Friday, 6:30 am - 4:30 pm Arizona Time.
Our Client Support Center is available 24 hours a day, 7 days a week. The information in the Knowledge Base on our Client Support Center can answer many of your questions and give you instructions and insights for better utilizing your system.
You can gain access to our Client site by applying for a user account. To do this, click on the Support Center icon on the right side of the FOOD-TRAK Main Menu. Click the link Click here to register for Support Center access and fill out the form with which you are presented. Normally, processing the form takes about one business day. When you are authorized, you can enter your user credentials and serial number to access the site.
You must have a valid email address on file to access the Client Support Center. To make sure you do, go to My Account from the Main Menu.
You may send e-mail to our Technical Support Department at ftsupport@foodtrak.com. We will be happy to respond during regular business hours.
Support technicians can be reached by calling our toll-free Support Hotline:
(800) 696-3776
Army: (888) 754-8325
Air Force: (888) 754-8327
For information on the Annual Maintenance Plan, call (877) 655-3597.
Please have your FOOD-TRAK serial number ready when you call. Your serial number is required on ALL correspondence (including E-mail, faxes and letters).